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ENDPOINT TECHNOLOGY SOLUTIONS

Support that stays with your business.

Business system support from KSh 10,000 per month, plus on-demand and website maintenance options.

Support that stays with your business. concept illustration
01

Business system support from KSh 10,000/month

A support arrangement starts with an inventory of the systems covered and the help your team needs. Included hours, response windows, supported environments, exclusions and renewal terms are agreed in writing. The starting price is not a promise of unlimited support.

02

Website maintenance

Maintenance can include agreed updates, checks and routine fixes for a supported website. Hosting, redesign, new features and emergency recovery are scoped separately. We first review the site and its dependencies to understand the work involved.

03

On-demand remote assistance

For a specific issue, describe the symptoms, when it started and any recent changes. Remote support starts from KSh 2,500 per hour with a one-hour minimum and an agreed scope. Access is arranged through an authorised contact.

04

A clearer route from issue to resolution

We establish impact and priority, investigate within the approved scope, and explain the proposed fix. Changes that need downtime, additional licences or wider work are discussed before proceeding. Keep sensitive passwords out of enquiry messages.

05

Support after launch

Training, documentation, monitoring and planned maintenance reduce confusion after a new system goes live. We agree responsibilities between your staff, Endpoint and third-party providers so each request has a clear owner.

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